If parents have a concern or problem, they are encouraged to raise it with the school as early as possible. In the first instance, concerns should be discussed informally with your child's Classteacher or the Headteacher, who will aim to listen and resolve the issue quickly and fairly. If parents feel that the matter has not been resolved to their satisfaction, they can then follow the school’s formal complaints policy. The school will always strive to resolve any concerns and work hard to ensure that both children and parents feel happy, supported, and valued.